❓ Frequently Asked Questions
Q: Are you a manufacturer?
A: Yes, we are a manufacturer. You are welcome to visit our production facilities at any time to see our integrated energy solutions.
Q: What products do you primarily offer?
A: We specialize in AC EV chargers (3.5kw-44kw), floor-mounted DC fast charging stations (30kw-480kw), mobile chargers with energy storage (3.5kwh-161kwh), and solar system components.
Q: Do you support customization and OEM logos?
A: Yes, we can accommodate your specific designs and apply your company logo to the products to meet your branding requirements.
Q: What are the available shipping and trade terms?
A: We support trade terms including EXW, CFR, CIF, DAP, DDU, and DDP. Shipping can be arranged via sea, air, or express couriers like DHL, TNT, UPS, and FEDEX.
Q: What is the warranty period for the charging stations?
A: We provide a two-year warranty for the entire machine. In case of hardware failure, we cover the transportation costs for replacement parts. Software comes with a lifetime warranty and remote technical support.
Q: Does the equipment meet local international standards?
A: Our products have passed relevant certifications recognized globally. We provide standardized documentation and packaging to ensure full compliance with local customs clearance requirements.